Privacy Policy

2. Information we collect

The information we collect depends on how you use Work in CRNWL.

Candidate accounts

This may include your name, email address, phone number, general location, date of birth, hospitality experience, current or recent role, availability, work preferences, preferred work locations, transport information, interest in live-in roles and information you choose to include in your candidate profile.

Employer accounts

This may include your name, email address, business name, account information, job listings, applicant management information and information relating to your membership.

Technical information

We may also process technical information required to operate, secure and improve the website, such as browser, device, authentication and security information.

3. How we use your information

We use personal information where necessary to operate Work in CRNWL and provide the services you request.

• Create and manage your account.
• Allow candidates to build and manage profiles.
• Allow candidates to apply for jobs.
• Allow relevant employers to review applications and contact candidates.
• Allow employers to create and manage job listings.
• Process and manage employer memberships.
• Send important account, security and service emails.
• Prevent misuse and protect the security of the platform.
• Maintain and improve the Work in CRNWL service.
• Comply with legal obligations.

4. Candidate profiles and employers

When you apply for a job, information connected with your application and candidate profile may be made available to the employer responsible for that vacancy so they can consider your application and contact you about it.

If Work in CRNWL provides an "Open to work" or candidate discovery feature, your profile may also be discoverable by eligible employers when you choose to enable that feature.

Please avoid putting sensitive or unnecessary personal information in your profile or application.

5. Date of birth

Where we collect your date of birth, we use it for account, eligibility, safety or age-related purposes where appropriate. Your date of birth is not intended to be displayed as part of your public candidate profile.

6. Our service providers

We use trusted technology providers to help operate Work in CRNWL. These may process information on our behalf where necessary to provide their services.

These services include infrastructure used for database, authentication, website hosting, email delivery and payment processing.

Employer membership payments are processed by our payment provider. Work in CRNWL does not need to store your complete payment card details itself.

7. Legal bases

Depending on the circumstances, we may process personal information because it is necessary to provide our service or perform a contract with you, because we have a legitimate interest in operating and protecting Work in CRNWL, because we need to comply with a legal obligation, or because you have given consent where consent is appropriate.

8. Keeping your information safe

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing your account, handling applications, maintaining appropriate business records, resolving disputes, preventing abuse and meeting legal obligations.

Retention periods may differ depending on the type of information and why we hold it.

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights over your personal information. These can include asking for a copy of your information, correcting inaccurate information, requesting deletion, restricting or objecting to certain processing, and asking for certain information to be transferred.

Some rights are subject to legal conditions and exceptions.

11. Younger users

We recognise that younger people may look for hospitality work. We aim to handle younger users' personal information with particular care and to limit collection and sharing to what is appropriate for providing the service.

Employers remain responsible for complying with employment laws and any additional rules that apply when employing younger workers.

12. Marketing

Essential account and service messages are different from marketing. If we introduce optional marketing communications, we will provide appropriate choices and you will be able to unsubscribe from marketing communications.

13. Changes to this policy

We may update this Privacy Policy as Work in CRNWL develops. The latest version will be published on this page and the "Last updated" date will be changed when appropriate.

14. Contact us

If you have a question about your personal information, privacy or this policy, contact:

Work in CRNWL

You also have the right to raise a data protection concern with the UK Information Commissioner's Office where applicable.